Frequently Asked Questions
Q-01?
It's been a few days since I purchased your software, however I haven't yet received a registration/activation code. What am I to do now?
A.
Dear sir/madam, we thank you for your purchase. However, Registration/activation is a 2-way process.
That means in order for us to send you a registration/activation code, you must first send us the activation request. Once the payment is cleared, we generally send an email detailing the subsequent steps in the process. However, sometimes the payment might take a while to be cleared. If you don't hear from us for a few days, please do contact us.
Q-02?
I'm unable to send the registration/activation request due to an unstable internet connection. How can I rectify this?
A.
Dear sir/madam, we thank you for your purchase. Please don't worry, when you click on Request Code button, it also saves an HTML file on your desktop. You can simply copy the HTML file to any computer with an active internet connection and send the activation request from there.
Note: The HTML file must be generated on your computer, else the registration/activation code will not work.
Note: The HTML file must be generated on your computer, else the registration/activation code will not work.
Q-03?
It has been a few days since I sent the registration/activation request, however I haven't yet received the registration/activation code. How can this be rectified?
A.
This is quite odd. However, it could happen for one of the following reasons:
1) Has the activation request been sent successfully? If so, you would have received a message. What does the message say?
2) Have you entered a valid and correct email address?
3) Have you entered the same email address with which you made the payment?
4) Did you thoroughly check both your inbox and the spam/junk folder?
If you've gone through the aforementioned possible reasons and still can't come up with a solution, then please do contact us. We shall solve this issue as soon as possible.
1) Has the activation request been sent successfully? If so, you would have received a message. What does the message say?
2) Have you entered a valid and correct email address?
3) Have you entered the same email address with which you made the payment?
4) Did you thoroughly check both your inbox and the spam/junk folder?
If you've gone through the aforementioned possible reasons and still can't come up with a solution, then please do contact us. We shall solve this issue as soon as possible.
Q-04?
I made a purchase using PayPal, but your activation system can't detect the transaction ID. What is the reason for this?
A.
Dear sir/madam, we support PayPal through our payment processing partner named "2Checkout" (Or "ClickBank"). As such, we don't have direct access to the PayPal account and can't check PayPal transactions.
In order to send an activation request for your PayPal purchase please use the Email Address that you entered on the "2Checkout" (Or "ClickBank") order page and the Order Number (or Receipt ID in case of ClickBank) that is provided by 2Checkout when you have completed the order. Hope this helps.
In order to send an activation request for your PayPal purchase please use the Email Address that you entered on the "2Checkout" (Or "ClickBank") order page and the Order Number (or Receipt ID in case of ClickBank) that is provided by 2Checkout when you have completed the order. Hope this helps.
Q-05?
Why does my activation code only work on one computer?
A.
We're sorry for the inconvenience but a computer basis license only works on a single computer.
Q-06?
I have changed some of my hardware, and as a result activation is no longer working. How can I rectify this?
A.
We're sorry but it won't work in this case as Computer basis license uses a combined (major) hardware ID. In this case please request a license transfer.